Refund Policy

Refund Policy – Woof's Wardrobe

Thank you for shopping at Woof's Wardrobe. We strive to provide you and your furry companions with high-quality pet supplies. In the event that you are not completely satisfied with your purchase, we offer a refund policy to ensure your peace of mind.

  1. Refund Timeframe: You are eligible for a refund at any time within 100 days from the date of purchase. After 100 days, we will no longer accept refund requests.

  2. Refund Method: Refunds will be issued using the original payment method whenever possible. If that is not feasible, an alternative method, such as store credit, may be offered.

  3. Conditions for Refunds: To be eligible for a refund, the following conditions must be met:

    • The item must be in its original condition, unused, and with all original tags and packaging.
    • Proof of purchase, such as a receipt or order confirmation, must be provided.
    • The item must not be listed as a non-refundable or final sale item at the time of purchase.

Please note that certain items, such as personalized or custom-made products, may not be eligible for refunds unless they arrive damaged or defective.

  1. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).

  2. Refund Process: To request a refund, please follow these steps:

    • Send an email to info@woofswardrobe.com within the specified refund timeframe.
    • Include your order details, reason for the refund, and any supporting documentation.
    • Our customer service team will review your request and provide further instructions within 1-3 days.

  3. Contact Information: For any refund-related inquiries or to initiate a refund request, please contact us at:

    Email: info@woofswardrobe.com

Please allow adequate time for our team to process your request and respond to your inquiry.

Note: This refund policy applies only to purchases made directly through Woof's Wardrobe. If you purchased our products from a third-party retailer, please refer to their refund policy.

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately and will be communicated through our website or other appropriate channels.

Last updated: May 16th 2023

If you require further assistance or have any additional questions, please don't hesitate to reach out to us. We value your satisfaction and are here to assist you.